Customer Support
Toll-free Customer Service Numbers
United States and Canada: 1.888.354.4689
Outside the US: 00.800.2561.4521
StarCite Customer Service strives to provide World Class Customer Service during every customer call. Our service center offers the following:
- Live support staff 24/7, 365 days a year.
- Full time phone coverage on an ACD environment with a Service Level commitment of 90% of all calls handled in a 35 second average speed of answer(ASA).
- Less than 5% abandon rate.
- Full time e-mail coverage providing ticket tracking and turnaround times averaging 2 hour response time.
- 100% call monitoring and recording for training and coaching purposes.
- Customer support in German, French and Spanish.
StarCite University
Complete Training--Onsite, On Demand, and Ongoing
Specifically designed for meeting professionals, our training provides detailed instruction on key product features followed by hands-on practice in the StarCite MeetingSimulator, which allows participants to complete simulations of real tasks. Since 2001, our leaders--Certified Professionals in Learning and Performance (CPLPs)--have trained more than 10,000 planners on 5 continents. We continually refine our training process to ensure that it is up-to-date, learner-centered and performance based. Learn more
